Receiving email correspondence from your customers (or potential customers) provides you with a fabulous opportunity to shine in the customer service department. Telephone calls require you to think on your feet, but answering emails gives you time to think about what you want to say and how you want to say it.
Here are a few important points to keep in mind when drafting your email responses:
RESPOND PROMPTLY
Not responding quickly (or at all) sends a negative message to your customers. Every customer is important so be sure to respond promptly.
BE THOROUGH
All customers want special attention. Take the time to read their emails and understand what they’re asking. Your customers will appreciate your concise answers.
USE A PROFESSIONAL TONE
Keep your email correspondence professional by using proper grammar and full sentences. While email slang is fine while sending text messages to your teenager, keeping your work correspondence professional will score major points with your customers.
PROOFREAD BEFORE YOU HIT “SEND”
Living in a high-speed world is difficult, but it is extremely important to take some extra time to proofread your replies. Reading your text out loud is a great tool to catch mistakes.
